FAQs

Answers to your Questions

PRODUCTS

What are giclées?

Giclées are prints created from digital files using professional grade inkjet printers, typically archival and gallery quality. They can be reproductions, originals, limited edition or open edition.

Standard prints and posters are different to giclées in quality, most notably in that giclées will feature fade resistant pigment inks, acid free substrates for media in order to achieve archival standards. These efforts mean that a giclée can last 100 years or more. 

Can you customize my new print?

In most cases, yes. For existing designs, we can add or modify text for that personal touch, adjust colors, and make other customizations.

For changes that require re-drawing or design overhaul, we ask that you submit a request for custom work.

Can you make a giclée out of my artwork?

Absolutely, we love working with other artists, photographers, and designers to get their own work printed. Send us a note to let us know what you’re looking to do.

What Shipping Methods Are Available?
We currently use USPS for shipping all of our items, from First Class Standard, Priority Mail, and International and Overnight options. Please contact us if you have specific needs.

Do You Ship Internationally?

Absolutely! Shipping costs do not include any customs, VAT or import taxes that may be applied. Any additional fees or taxes are the responsibility of the buyer. Please check out your region’s rules on this before ordering.

ORDERS AND RETURNS

How do I place an Order?

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How Can I Cancel Or Change My Order?

Cancellations up to 24 hours after an order has been placed so long as the item has not already shipped. Please contact us as soon as you realize you need to change your order.

Do I need an account to place an order?

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How Do I Track My Order?

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Who should I to contact if I have any queries?

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How Can I Return a Product?

Due to the nature of made-to-order, custom and personalized prints we do not offer returns. However, if you have an issue with your order, we’d be happy to work with you – just let us know! If the problem is due to shipping or manufacturing, please contact us so we can make it right.

Any unanswered questions? Contact Us